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A platform you run yourself

Find the customer friction points before they cost you growth.

Find those friction points yourself — small businesses on their own customers, consultancies on client projects. A platform your team runs end to end: try the mapper free, then turn a real map into a team- or client-ready report — research validation comes only when you decide it's worth it.

Create a workspace for free
Free mapper testTeam and client-ready reportsResearch validation when needed

How to start

Map first. Learn clearly. Validate when it matters.

Start light with the free mapper board, then turn real project work into a clear map report before you decide whether to collect feedback.

01

Try the mapper for free

Use the live board to shape the journey, move phases, and see where friction may sit before creating saved project work.

02

Create a Journey Map report

A paid map saves the real project artifact and, after conclusion, unlocks the report page, PDF, and share link.

03

Collect focused feedback

When the map raises questions worth testing, Journey Research creates the feedback flow, collects responses, powers the live dashboard, and produces evidence-backed reporting.

Customer Journey Map

Try the mapping board live.

Stretch the route, drag pieces onto the board, and shape the journey.

Create a workspace to unlock AI-assisted journey setup, website analysis, and next-best actions for improvement. It takes less than 5 minutes.

One active anonymous draftDraft resets on refresh

60% complete

  • Persona present
  • Scenario present
  • 3+ phases
  • At least 1 pain point
  • At least 1 opportunity

Capture one pain point to reveal friction.

View plans

↓ Piece deck

Drag pieces onto the board

Route tokens

Start with the route, then adjust phases, touchpoints, pains, and opportunities as the journey becomes clearer.

Map first. Measure next.

Try it

Free Workspace

See your first dashboard after one real response and prove the workflow before you spend a euro.

EUR 0

Validate 1 draft journeyCollect 1 real responsePreview your first dashboard instantly
Create a workspace for free
Pay per use

Journey Map

Create, export, and share one polished journey map report for a company or client project.

EUR 79one-time, excl. VAT

Map one journeyPDF report + share linkWorks for client projects
Start a Journey Map
Pay per use

Journey Research

Run one focused feedback project when you are ready for live collection, reporting, and internal or client sharing.

EUR 390one-time, excl. VAT

Run 1 live research journeyInvite up to 2,500 peopleCapture 750 responsesAdd extra research capacity when needed
Launch Journey Research

What this solves

Measure the moments that shape conversion and loyalty without creating a heavy research project.

  • See where uncertainty appears before purchase, after delivery, and during issue resolution.
  • Turn scattered feedback into one view your team can prioritize this week.
  • Protect trust across channels so teams can improve both conversion and retention.

How Journey Studio helps

Keep the first run focused: one path, one audience, one clear dashboard for action.

01

Describe your customer context

Explain your offer, target audience, and critical journey moments.

02

Review the customer-journey draft

Check suggested questions, phases, and KPI framing before launch.

03

Collect responses and review the dashboard

See where confidence and effort shift while your campaign cycle is still active.

Start with a map. Leave with a clearer customer decision.

Create a workspace for free