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Journey Studio for customer experience teams

Find the customer friction points before they cost you growth.

Try the mapper for free, then turn a real project map into a client-ready diagnosis and PDF before you decide what to validate with research.

Try the free mapperTry the interactive map
Free mapper testPaid map diagnosis + PDFResearch validation when needed

How to start

Map first. Diagnose clearly. Validate when it matters.

Start light with the free mapper board, then turn real project work into a client-ready map diagnosis before you decide whether research is needed.

01

Try the mapper for free

Use the live board to shape the journey, move phases, and see where friction may sit before creating paid project work.

02

Get a Journey Map diagnosis

A paid map saves the real project artifact and, after conclusion, unlocks the report page, PDF diagnosis, and share link.

03

Validate with Research

When the diagnosis raises questions worth testing, Journey Research creates the survey flow, collects responses, powers the live dashboard, and produces evidence-backed reporting.

Customer Journey Map

Try the mapping board live.

Stretch the route, drag pieces onto the board, and shape the journey.

Create a workspace to unlock AI-assisted journey setup, website analysis, and next-best actions for improvement. It takes less than 5 minutes.

One active anonymous draftDraft resets on refresh

60% complete

  • Persona present
  • Scenario present
  • 3+ phases
  • At least 1 pain point
  • At least 1 opportunity

Capture one pain point to reveal friction.

View plans

↓ Piece deck

Drag pieces onto the board

Route tokens

Start with the route, then adjust phases, touchpoints, pains, and opportunities as the journey becomes clearer.

Map first. Measure next.

Try it

Trial

See your first dashboard after one real response and prove the workflow before you spend a euro.

EUR 0

Validate 1 draft journeyCollect 1 real responsePreview your first dashboard instantly
Start Your Trial
Standalone product

Journey Map

Create, export, and share one polished mapper output without buying research first.

Available soon

You can get started with Trial access right away.

Map one journeyPDF export + share linkPay only when you unlock the map
Journey Studio is currently open in Trial mode. You can get started with Trial access right away, while paid plans are temporarily paused.
Pay per use

Journey Research

Run one complete customer research journey when you are ready for live fieldwork, reporting, and internal sharing.

Available soon

You can get started with Trial access right away.

Run 1 live research journeyInvite up to 2,500 peopleCapture 750 responsesAdd extra research capacity when needed
Journey Studio is currently open in Trial mode. You can get started with Trial access right away, while paid plans are temporarily paused.

What this solves

Measure the moments that shape conversion and loyalty without creating a heavy research project.

  • See where uncertainty appears before purchase, after delivery, and during issue resolution.
  • Turn scattered feedback into one view your team can prioritize this week.
  • Protect trust across channels so teams can improve both conversion and retention.

How Journey Studio helps

Keep the first run focused: one path, one audience, one clear dashboard for action.

01

Describe your customer context

Explain your offer, target audience, and critical journey moments.

02

Review the customer-journey draft

Check suggested questions, phases, and KPI framing before launch.

03

Collect responses and review the dashboard

See where confidence and effort shift while your campaign cycle is still active.

Start with a map. Leave with a clearer customer decision.

Use the free mapper to shape the journey, then create a paid Journey Map when you need the saved project artifact, diagnosis report, PDF, and share link.

Journey Research stays available when the diagnosis raises assumptions worth validating with real respondents.
Try the free mapper